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We know that trusting a new service, especially with your health, worries you.
At eTELEDOC, clear and complete communication is part of our priorities. That's why, here you can find answer to the most frequently asked questions about our services.
You can call eTELEDOC for urgent or non-urgent medical situations, which do not require the physical intervention of a doctor. In case of an emergency that requires physical intervention, eTELEDOC calls the 112 services for you.
You can contact a doctor by phone call, video or chat, using any electronic device - phone, tablet or laptop - that has internet access.
eTELEDOC doctors who interact with you when you have a medical emergency, specialize in emergency medicine. The doctors affiliated with the call centre are family doctors.
With eTELEDOC, you instantly get in contact with a doctor, anytime and anywhere. There is no need to wait in line, make an appointment, or think about whether a doctor is available in the area where you are. However, if the intervention of an ambulance is required, eTELEDOC has a direct link with the 112 Emergency Service and sends the crew directly to you, along with your medical information.
No, eTELEDOC does not have a contract with the Health Insurance Fund.
With one of the 'I'm Cautious', 'I'm Safe' or 'Zero Risks' subscriptions, you can share the subscription with up to 10 people of your choice. They can be family members, friends or office colleagues.
eTELEDOC has no direct contact with family doctors. But you can find all the medical documents in your account, so you can show them to your doctor yourself.
Yes, recipes can be issued. The certificates for medical leave are issued by your family doctor, based on the prescription issued by the eTELEDOC doctor.
The eTELEDOC medical team is made up of specialist doctors, accredited by the Romanian College of Physicians. Want to know more about our doctors? You can find details about the whole team here.
Once you call the eTELEDOC button, you instantly get in touch with a doctor. They will assess your condition and recommend a treatment. If you want to see what a consultation looks like, see the demo video here.
No. To make sure you get help as quickly as possible, you will be redirected to the doctor who is available at the time of your call.
Yes, you have access to the consultation record at any time, in your account.
The duration of the consultation depends on your needs and will be determined by the doctor. If the consultation lasts over 40 minutes, it will be recorded as a second consultation.
You can call eTELEDOC for urgent or non-urgent medical situations, which do not require the physical intervention of a doctor. In case of an urgent situation that requires physical intervention, eTELEDOC calls the 112 services for you.
You can contact a doctor by phone call, video or chat, using any electronic device - phone, tablet or laptop - that has internet access.
ETELEDOC doctors who interact with you when you have a medical emergency, specialize in emergency medicine. The doctors affiliated with the call centre are family doctors.
With eTELEDOC, you instantly come into contact with a doctor, anytime and anywhere. There is no need to wait in line, make an appointment, or think about whether a doctor is available in the area where you are. However, if the intervention of an ambulance is required, eTELEDOC has a direct link with the 112 Emergency Service and sends the crew directly to you, along with your medical information.
No, eTELEDOC does not have a contract with the Health Insurance Fund.
With one of the 'I'm Cautious', 'I'm Safe' or 'Zero Risks' subscriptions, you can share the subscription with up to 10 people of your choice. They can be family members, friends or office colleagues.
eTELEDOC has no direct contact with family doctors. But you can find all the medical documents in your account, so you can show them to your doctor yourself.
Yes, recipes can be issued. The certificates for medical leave are subsequently issued by the family doctor based on the prescription issued by the eTELEDOC doctor.
The eTELEDOC medical team is made up of specialist doctors, accredited by the Romanian College of Physicians. Want to know more about our doctors? You can find details about the whole team here.
Once you call the eTELEDOC button, you will instantly get in touch with a doctor. They will assess your condition and recommend a treatment. If you want to see what a consultation looks like, see the demo video here.
No. To make sure you get help as quickly as possible, you will be redirected to the doctor who is available at the time of your call.
Yes, you have access to the consultation record at any time in your account.
The duration of the consultation depends on your needs and will be determined by the doctor. If the consultation lasts over 40 minutes, it will be recorded as a second consultation.
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